Refund policy

Refund Policy

We want you to love your Yulemere order. If something isn't right, here is how returns and refunds work. This policy does not affect your statutory rights as a UK consumer.

Changed your mind?

You can cancel your order and request a refund within 14 days of the day you receive it, without giving a reason.

  • To start a return, email support@yulemere.com with your order number and the item(s) you would like to return.
  • Once we have confirmed your return, please send the item(s) back within 14 days of telling us you wish to cancel.
  • Items must be unused, in the same condition you received them and, where possible, in their original packaging.
  • Unless we tell you otherwise, return postage for change-of-mind returns is paid by you. We recommend a tracked service, as we cannot be responsible for items lost on the way back to us.

In some cases we may let you know that you don't need to send the item back. This is at our discretion and is decided case by case.

Refunds

We will refund you within 14 days of receiving the returned item(s), or of receiving evidence that you have sent them back, whichever is sooner. Refunds go back to your original payment method.

If you cancel your whole order, we also refund the standard delivery cost you paid. If a returned item shows signs of use or handling beyond what is needed to inspect it, we may reduce the refund to reflect the loss in value.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as described, please email support@yulemere.com as soon as possible with your order number and photos of the item and packaging. We will offer a replacement, repair or refund, in line with your rights under the Consumer Rights Act 2015. You won't pay any postage for faulty or incorrect items.

Items we can't accept back

  • Gift cards.
  • Items that have been personalised or made to your specification.
  • Sealed items that are not suitable for return for health or hygiene reasons once unsealed.

Contact

Yulemere – support@yulemere.com. We aim to reply within 1–2 working days.